Based in Cape Town, Quality Touring Services have been in operation since 1997.

Client Feedback

21 October 2022

Dear Robin,

I would like to express my great appreciation to everything you have done for us in South Africa!

We had a wonderful time in South Africa, particularly the Kruger tour, which was beyond my expectations. Thank you for being flexible with our touring schedule and taking care of my special dietary requirement.

We have been sharing our experience and photos with friends and colleagues. Many of them express interests in visiting SA and using your service.

Many thanks to you and your colleagues!

All the best wishes to your family and your business!


5 July 2022

Dear Robin,

I just wanted to write to thank you and Clive for the tour last Saturday. All of us had a wonderful time, and we really appreciated Clive’s humour, knowledge and willingness to guide us in our afternoon activities.

All the Best,

7 November 2019

* Guide: Hoare, was super (courteous/knowledgeable, etc) and we enjoyed having the same person for the 3 days in CPT since he knew our likes & dislikes and he really went out of his way for us to enjoy 100% (stopped many times to take pictures, he even squeezed in Constantia drive & Kirstenbosch on the peninsula day)

July 2018

Hi Nicki! We had a wonderful time. Danny couldn’t have been a better guide for the day. So friendly and informative. What a beautiful place. Wish we had more time. We waited in line for table mountain but the cable cars got suspended and we didn’t want to miss our flights so didn’t ride up. Next time....

May 2018

Dear Leigh and Robin

Please see below from Mr Koen – Please thank Clive as well !!

Probably safe. I’m sure they’ll charge for the actual weight. The Cape Town visit was fantastic and the Americans were blown away. Compassline really brought it! I don’t think that we could have improved anything- compliments to you and Leslie.

May 2018

Dear Robin,

We would like to take this opportunity to thank you for the excellent service that we have experienced during the planning stages and execution of the 34th South African National Blood Transfusion Congress (SANBTC 2017) which was held at Sun City from 28 to 31 August 2017.

It was really a great pleasure working with you and your team, knowing that we could rely on you 100%. Our client requested a lot of last minute changes and thanked us for pulling rabbits out of the hat on a number of occasions. However, we fully acknowledge that it would not have been possible for us to achieve this success on our own.

Our suppliers are an extended part of our team and we appreciate and acknowledge the extra efforts that were put in to ensure that the client’s expectations were met.

SANBTC 2017 was voted the best Blood Transfusion Congress ever (and it’s going to be a hard act to follow) – this is no mean achievement and you played a key role in ensuring that we received this accolade.

We wish you a wonderful day, and look forward to working with you on future conferences.

Kind Regards,

Carolyn Melnick

6 December 2016

Dear Lawrence and team

we want to express our warmest thank for your constant assistance during the wonderful tour of the Kruger’s park and Johannesburg.

Hopefully, we shall require your help for another trip to Africa.

Bets regards

Donatella + Maria + Armando and Vincenza From Italy

17 November 2016

Hi Robin and Leigh-Ann, Just a note to let you know that we had a really wonderful experience at Mala Mala. Everything was really really good. We loved the intimate and luxurious feel of Rattray’s, and the game drives were extremely interesting.

All of the “mechanical” stuff (transfers, etc) also worked perfectly, and we are now in Cape Town. (Oh, if you wouldn’t mind reducing the wind a bit, that would be nice.)

Maggie is off with Ken and other friends on the wine tour today, and is looking forward to that.

Thank you for your recommendations, and for your assistance with all of the arrangements. You can count on our recommendation, and on hearing from us next time we are planning a trip to this part of the world.


24 August 2016

Hello Robin

Rhonda and I would like to express our appreciation for the effort you put in guide us along the Garden Route. We thoroughly enjoyed every moment and showed up our ignorance of the beauty of what the southern part of South Africa has to offer. We also appreciated the effort you went to for our meals. Pretty good for someone who had been driving all day. We would also like to make comment on the other two guides you organised for us. Wendel in Cape Town was such a kind and gentle soul who could relate the past with feeling and on the drive south relate so much history. Our guide to Soweto Donald once again could relate the story of the Town not from a purely factual basis but his own stories of growing up in Soweto. Please accept our thanks and we wish you, your family and your business all the best for the future.

Rhonda and Tony Spurling

28 June 2016

Robin please forgive my lengthy delay in responding to your email that was sent several weeks ago. I just want to let you know that I will be forwarding your name to several people who are interested in finding a tour guide in South Africa. Also, our experience in JoBurg was amazing and I look forward to working with everyone again in the near future. I do not have plans to return in 2017 however you will see me in 2018, good Lord willing.

Take care my friend and I look forward to seeing you again soon.


Dr. Mary Howard-Hamilton

1 April 2016

Theee best trip we’ve ever been on!  We saw the Big 5 and the ugly 5, the tent set-up was lovely, the food was amazing and the overall experience was unbelievable.  So many leopard and lion sightings too!  Dirk & Teenage were incredibly professional and kind.  We will highly recommend you guys to friends and trip advisor.  Just so amazed at all the animals we got to see and the knowledge we gained.  Can’t thank you enough Dirk.  Unforgettable! 

March 2016

Thank you so much. You have an awesome team. Thanks for making our stay = a great delight. By chance do I need to pay for these taxi rides to and = from the airport. Have an awesome day! Karen

March 2016

Thanks Robin for your efficient service. Abraham was super-efficient and friendly. Will definitely use your services when I am in Cape town again. Take care!

February 2016

Dear Robin,

Finally, I got back Tokyo last night, Abraham took me to the tbl mt nicely. It was wonderful view!

I appreciate your arrangement and kindness. When I visit RSA again, I would like to ask you to arrange my transportation again.

Thank you very much!


November 2015

Hi Nicki -

Sorry it's taken me a few days to write you back - I hit the ground running when I returned to the U.S. 

I cannot thank you enough for what a lovely trip you put together for me. Clive was absolutely terrific and is just an encyclopedia of knowledge. Hermanus is beautiful and reminded me of many costal towns here in the Northeast United States. 

Cage diving was incredible and I saw 3 sharks (we had more sharks around our boat than any other boat that day). I was also able to see a whale while out on the shark boat. 

One of the highlights of the trip was certainly the Winelands tour / wine tastings. I'm now on the lookout for South African wine.

The peninsula tour, botanical garden tour and trip up table mountain were splendid and the weather couldn't have been better. I have more photos of gorgeous landscapes and ocean than I know what to do with :-)

Sharon, who drove me back to the airport was lovely and her and I connected immediately - she's already made me promise to return in the very near future haha. 

Again, thank you from the bottom of my heart for taking the time to ensure that I would be able to make the most of my time in Cape Town. 

Looking forward to planning another trip someday soon! I hope you are well and if I can ever be a resource for you, in anyway, do not hesitate to reach out. 



April 2015

Baghat Family

But the best was our Cape Town visit and Clive our Guide was so witty, humourous and knowledgeable that he kept us in splits all the way. Please recommend him for all your clients. Driver was not far behind and he was also very friendly and we have all enjoyed this wonderful vacation which is very memorable and will remembered for a very long time.

24 April 2015

Hello Robin, we just got back with our tour with Sharon and she was an amazing tour guide. We had a great time, thank you so much for setting it up for us!


23 March 2015

Just a quick word of thanks for the travel arrangements for the Pfizer visit 9-13 March 2015. The Driver used for 11-12 March was really exceptional. The visitors really appreciated his knowledge, insight and assistance in even the smallest of requests. It was a pleasure to work with him. Please give our appreciation to him and the agency that suggested him.

10 December 2014

Thanks very much for your prompt, efficient and courteous service. I should not hesitate to recommend your company to any visitor to South Africa.

All the very best for the Holidays,


Hi Robin -

I was one of the many attendees at the RSV meeting last month.  I’ve actually been meaning to email you for a few weeks — I wanted to let you know that my Cape Point tour back on Nov 16th with Clive was excellent. He was a wonderful tour guide, super knowledgeable and really made the day for all of us! I’m so glad I signed up for that and will definitely refer people who might be headed to Cape Town!

Thanks so much - 

Jessica Atwell, MPH
PhD Candidate

6 July 2014

Hi robin

This is Mrs. Java here... We were in Cape Town from 27th June to 5th July .. We had fabulous time n enjoyed our holidays a lot...Would like to specially thank u for ur arrangements for our tours n special mention for making it possible for us to do safari tour on our way to Knysna... Even our driver come guide Clive was very helpful n showed us around very well.. Thank u again.. Would definitely recommend abt ur company to friends n family..


Bansari java.

23 November 2013

Hi, Robin,

This mail is only to thank you guys the tour post-congress we did this week in Kruger. It was fantastic and I enjoyed so so much. I learn very much about the animals and your beautiful country.

I would like specially to point something out: the professionalism of our guide, Marc (I think surname was Holcraft... or similar, sorry about...). He has been such a nice guy, and he was always taking care of absolutely every single detail of our trip. I (and hopefully "we"...) enjoyed so much his company and his huge knowledge about all kind of animals and the structure and history of the country.

Thank you guys for everything, it has been a trip to remember. Hopefully we'll be in touch for the next trip...!

Best regards,

Xabi Urriza.

22 November 2013

Dear Robin,

having returned to grey, wet and cold Germany just yesterday, I'm still full of impressions of your beautiful country. I would like to thank you very much for this great tour. Everything was perfectly organized and worked out very well. Most of all I would like to thank you for sending Marc. He has been a most terrific guide, always nice and friendly, very flexible and willing to adapt to every queer idea and wish of our group, extremely knowledgeable and competent, enthusiastic, brilliant at finding animals - I will never forget that Leopard he spotted in thick bushes while driving - and just a nice guy to hang out with. Please send him my best wishes. I will recommend your tours to basically everyone that I know when they plan to visit South Africa. Never will I forget those days; you got me seriously hooked.

Best wishes,


14 November 2013

Hi Robbin

Today We were really well toured by the guide Sharon who was really professional, friendly, kind and warm. An excellent professional whose outstanding work we really appreciated.

Warm Regards

Melany and Alfredo

Hej Robin,

Thank you for arranging our tour in connection with the IPS 2013. Sharon was an excellent and enthusiastic guide. She was extremely knowledgeable and we all enjoyed a full day of experiences and SA-facts. I could not envision a better tour guide. Thank you for letting her guide us through the Cape.

As we discussed, I would like a receipt for the transfer from Spier to the airport (was it 450 ZAR?).

Thanks again.

Best regards,
Hanne Grøn, Ph.D.

Hi Robin,

I had a great time at the Table Mountain. It was great fun! Will definitely tell friends about your company.


Dear Robin!

Thank you very much for your excellent setting-up for everything and for your great hospitality. I am now in Paris, and am going to depart to Tokyo. The days I spent in Cape Town was so great memories for me.

I really hope that I can revisit you again!

With warmest wishes,
Hiro Sorimachi

Thank you so much again for your help!

19th July 2012

Hi Robin,

You put together an excellent trip for me and my family.

The accommodation was excellent and the two guides, Conroy in Cape Town and Peter in Johannesburg, were very good. I must remind you to give me the same guides on our next trip.

Safari in Ulusaba was amazing and we were very fortunate to see all the big 5 on our first 3 hour ride. The lodges were great and the ranger, Johan and tracker, Anios were great. Great idea with the small plane from Kruger Airport out to Ulusaba. Saved us a lot of time and we managed to get an extra trip on the safari in the morning before flying out to Mauritius.

Our trip to Mauritius and especially the rooms you got for me at Sugar Beach were remarkable.

Once again, a big thank you from me and my entire family for this well arranged trip and send my regards to Conroy and Peter.

We will defiantly come back again and I'm most grateful you recommended us to see Cape Town.

Best regards,


April 2012

Hi robin

All is well.  We saw wild animals even before we got to the lodge.  What a wonderful location. Thanks for all your help

Sherryl H. Goodman, Ph.D.

April 2012

Hello Robin Troup

Yes everything is back to usual, thank you for a beautifully arranged safari tour.

Kind regards

April 2012

Robin, I just wanted to say thank you again for ALL of your help scheduling before the conference. The trip was amazing and the tours were wonderful thanks to you and your company! I will be sure and look it up for more when I return to Cape Town! Hope you have a wonderful day!

Jenna Parsons, M.A., LPC

April 2012

Dear Robin,

First I would like you to know that I am very pleased indeed with all tours I did. Surely I will return to South Africa some day (mainly to Moholoholo Forest Camp – it was like a dreamed place) and will contact you again for tours. Hope that next time I can bring my twin sons.

Wish you all the best in your business And once more many, many thanks for all

Kind regards,
Leticia Franieck

April 2012

Dear Robin and Team

Thank you very much for your reliable services during the WAIMH Congress. I have had only positive feedback – so, it’s been a great team effort. Please let me know when all our ‘babies’ have safely left our shores….when our responsibility finally ends. I am sure they are having a great time.

Thank you again

3 May 2011

Thank you, Robin!

Yes, we are back home safe and sound. The tours were wonderful - every one of them! And so excellently organised. Thanks once again!

Best regards,

19 November 2010

Hello Robin,

Nancy and I arrived home yesterday and we are anxious to give you some feedback on our holiday in South Africa. It was absolutely wonderful in every respect. We enjoyed it immensely! The accommodations were excellent and the service outstanding. We had one minor glitch on the last day but it was resolved very neatly by Holly at the Tanda Tula lodge. The transfer company called to say that the driver would arrive at 9:45 rather than 9:15. We were anxious that the delay could result in our missing our flight from KMIA (which of course would have had serious implications for our whole trip to Ottawa). She resolved it by having Dale, the manager, drive us to the main gate to meet our driver there. We were immediately relieved, enjoyed our breakfast, and we made it to the airport in good time. For us, it was indicative of the true service focus that we encountered at each stop on our journey.

May I add that we especially enjoyed our visit with you at Belgrado House. We appreciated your hospitality - indeed, we felt very much like we were visiting an old friend.

In summary, we had very high expectations (in fact, we described it as "our trip of a lifetime") and it exceeded our expectations. So, thank you again for organizing it so well. We will be telling our family and friends about it (and boring them with Bob's pictures).

Best regards,
Nancy and Bob

20th October 2010

Dear Robin,

Just wanted to let you know that we are safely home and beginning to process and share with others our wonderful experiences in South Africa. Thank you for making our trip such a success.

If there are any outstanding issues, please let me know. We want to be in your good graces for future trips to your beautiful country! Everything went off without a hitch, from beginning to end, and that seems now like a sort of miracle—just because travel is usually not without some complications. Also, please note: Lawrence and Ryan both treated us fantastically well and are assets to your company. We learned a great deal from seeing the sights with their guidance.

Looking forward to next visits,

Laura in Alabama

Dear "Robin Troup", especially Robin!

We had a great time in South Africa, I thank for cooperation and good planning of our pre- and post congress tours IASSID, also our upgradet safari, it was great and can be recommended! Everything worked well without complications and we liked both accommodations, trips to Soweto, the river and the rehab. center, and guiding especially by Bronwyn who knows a lot and knows to communicate it - so thanks for organizing everything so well! Renate

Renate Dahl
Avd for voksenhabilitering
Ullevål universitetssykehus

‘We made our best nature and culture TV program in South Africa. All this would not have been possible without Mpumalanga Experience, who have valuable knowledge about the country, and who took the assignment as seriously as we did. I recommend all those that have the dream about Africa, such as we had to make use of Mpumalanga Experience, Tours & Safaris. It simply cannot be done better.....’

Best regards,

Dag Erik Pedersen (Film Director)

‘The elephant that came so close we could smell it, the antelope that slept outside our tent at Gomo Gomo, dinner under the stars at Kosi Bay, the list of highlights of our trip to South Africa is endless thanks to Quality Touring Services.’

Bente Amundson, Norway

Yes, we had a fabulous time!  Next time we might fly into Kruger (as opposed to the long drive) but other than that, it was a smashing time!  We have tons of photos to share with our friends here, and are recommending to everyone that they go to SA, and take a safari through your company!  You, Barry and Leon were all great!
Thanks again for organizing such a memorable trip!

Tanya Rugge

Just a quick note to say thank-you very much for taking such good care of our guests - the Wilson family.
They had a good time in Cpt and said you were a great guide too.  So thanks for you personal attention to them. 

They had a terrific trip on a whole and were thrilled with the excellent service of everybody.
Thanks for a job well done.

Best regards

Tracey Garner
Get-About Tours & Safaris cc

Here we are back in Oz now for some three weeks and still trying to get into gear. Judy and I have been trying to wind ourselves up for farm work but after having four weeks slacking off , it's mighty hard - oh well there's always next year.

I know the rest of the team are also slowly dragging themselves  back to reality.

We all agree that our trip was fantastic, so much so that we are all keen to return. S A just has so much to offer and although we covered a lot, doing probably more than most tourists, we feel we have only just scratched the surface.

I guess that because S A has not been on our travel radar for all of our lives and now to realise what a surprise package has been waiting in store for us, has been really stimulating.

Until we return, we have our photos and memories to remind us -  would you believe that between all of us, we have over a thousand photos now loaded into our computers - to say nothing of Foxy's movies - can't blame our grandies for saying "not another mountain photo Grandpa "

Thanks so much for making our introduction to S A such an experience . Quite apart from the terrific Safari experience, thanks also for helping us to start to come to grips with the political and social issues that the country is wrestling with. You were right, we certainly got a mix of opinions once we got to Cape Town however while everyone had their thoughts, none had the solutions and thats what makes it so troublesome.

While we were in Cape Town, Foxy heard a talkback radio programme taking calls about the social problems and the increasing crime level and the programme came out with the slogan "p for p" which stood for 'pack for Perth'. Not a bad idea -  hopefully you can seriously consider it some day - we could show you and the family a great life and you know how welcome you would be .

Thanks also for the Soweto tour with Lawrence and the experience of the Kliptown visit. The interaction with Bob and his people was profound - we are all still trying to express the emotions, life values and social conscience issues ( plus a hundred other feelings) that have been bowling us over ever since .

The tour gave us an insight into how your values seem to be so in concert with Bob's values and perhaps why you answered many of our questions on social issues in the way you did - we salute you Brett.

Thanks again for looking after us so well and particularly for bringing us into the family as you did. We set out to see S A through the eyes of S A families and that's what happened- we feel very privileged.

We hope you and Leanne and the family have a great Christmas and a very happy and successful New Year . Please pass on our best wishes to all -  we will be thinking of them.

Best wishes

Peter and Judy

Oh, nearly forgot, Go Rosie you good thing !!!